Automobile Companies across India despite been deeply hit by COVID-19 outbreak and BS6 transitions have announced that vehicle warranties for customers whose Manufacturer Warranties, Extended Warranties or Free services were expiring during the lockdown period will be honored after the lockdown ends.
COVID-19 outbreak has left a deep impact on every sector of the economy. The Automobile Sector has also been deeply hit by the novel virus. However customers having vehicle warranties or free services expiring during the lockdown had a big question in their mind about what if they encounter a problem during lockdown for which they have to pay later or a free service that was to be availed during Lockdown but can not be availed.
Most of the car and bike manufacturers in the country have decided to extend vehicle warranties as a way of gratitude and support towards their customers during this hard time.
Hyundai India was the first company to offer warranty extensions to customers who are unable to avail their vehicle’s warranty, extended warranty or free service due to the global outbreak. Along with this, the South Korean Automaker also announced that it will continue to provide 24X7 Roadside assistance and Doorstep emergency services to customers across India.
The move was then followed by Tata Motors who extended the vehicle warranties upto July 31st for customers whose Manufacturer’s Warranty or free service was expiring between March 15 and May 31, 2020.
TVS Motors also supported the move and decided to extend all its two wheeler vehicle warranties, extended warranties or free services expiring between March and April 2020 to June 30. Along with this Yamaha Motors also announced the extension of Free Services or Warranties for 60 days till June 30th.
The crisis made Maruti Suzuki announce an extension for their free services, warranties and various extended warranty plans expiring between March 15 and April 30, 2020 upto June 31st.
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German Automanufacturer, Skoda Auto Volkswagen India Pvt Ltd also followed the league and decided to extend Standard warranties expiring between March 22 and mid-May till July 31, 2020. An option to Owners with standard warranties expiring between March 22 and April 15 will be given that lasts 60 days after the standard warranty ends.
Meanwhile, existing extended warranty plans expiring between the same time period will be valid untill May 15, 2020. Customers who have a valid service package with scheduled maintenance due in March and April can avail the same facilities till July end. Along with this, the manufacturer has also given relaxation till July 31 to users whose free or paid services are due during the lock down.
Going a step further, Volkswagen has also introduced special benefits to new and existing health care professionals like a Free 10 point checkup along with AC disinfectant and Germ Clean treatment.
Isuzu announced to extend the warranties and services expiring between March 15 and April 15, 2020 to May 31, 2020. However seeing the current scenario where lockdown has been further extended, a further extension to the warranties by ISuzu can be expected anytime.
Audi India announced an extension for all its customers whose service package or extended warranty was ending during the lockdown period (March 15 to April 15, 2020). This means those customers will be able to avail the service, the window for which has been extended by one month or 3,000km (whichever comes first), while the window to purchase the extended warranty will be stretched by two months from the last day of the lockdown.
Honda two-wheeler customers whose free service schedule falls between March 15 and April 15, 2020 will have it extended by two months. Similarly, those warranties ending between the same dates will also be extended by two months.
Bajaj Auto announced that warranty and free services of all vehicles that are expiring between March 20 and April 30 have been extended until May 31, 2020. Bajaj has also done the same with its commercial vehicles and extended its warranty duration by two months.
Kia has announced that it will be providing extended free services to all its customers until July 2020, which should come as a relief to owners who are unable to follow the stated service schedule due to the ongoing lockdown.
Toyota has initiated a ‘Customer Connect’ program in light of the national coronavirus shutdown. The company has announced an extension of vehicle warranty for new vehicles as well as vehicles purchased from Toyota U-Trust, free maintenance service, roadside assistance, extended warranty, and the ‘Smiles’ prepaid maintenance package for up to two months.
Toyota will also be extending free emergency support to customers who don’t have coverage till 15 days after the lockdown. The automaker says that there will be an extension till May 31, 2020 for owners whose respective programs and products may have expired during the shutdown. Moreover, services such as vehicle inspection, cabin care along with tyre and battery related services will be provided at special prices once Toyota dealerships are operational.
KTM announced that it is extending the free services and warranty periods for all its products. The decision has been made as customers may struggle to get their vehicles serviced on time, or avail warranty benefits that may expire during the period. The warranty and free services that were set to expire in March, April and May can now be availed until June 30, 2020.
Hero Moto Corp also announced an extension for its warranties and free services. All the scheduled free services, and those under AMC, with expiry dates between March 21 and April 30, can now be availed until June 30, 2020. Hero has also said that vehicle warranties that lapse during the lockdown period will be extended until June 30, 2020. Hero MotoCorp is also offering Road Side Assistance, where permitted by local authorities.
Ford India has announced an extension of its warranty schemes and service programmes. The carmaker stated that all warranties expiring between March 15 and May 30, 2020 will now be valid until June 30. The same extension is also applicable to all scheduled services, including the free services. The carmaker is also offering 24-hour roadside assistance to all its customers at no cost and this is available irrespective of whether they have purchased the RSA option, or of the age of the car.
Royal Enfield has announced an extension for owners who have free services and warranties expiring between March 22 and April 14, 2020. The national lockdown has made it impossible for owners to use these services, and hence they have been extended by 2 months. The company has also said that its Roadside Assistance and Doorstep Services have also been impacted.
Renault has announced a relaxation of the warranty policy and periodic service schedule of its cars for the duration of the lockdown, along with launching a new online booking campaign. Under the campaign, customers can book a Renault car either via the company website or through Renault’s app, without requiring to immediately pay a booking amount.
Volvo India has announced that it has extended vehicle warranties till May 31, 2020, for those customers for whom it was expiring during the lockdown period (March 22 – May 3).
Kawasaki has announced that it will extend the warranty on its motorcycles that lapse between March 1, 2020 and April 30, 2020. In these cases, the warranty has been extended to June 30, 2020.
Nissan has announced a month’s grace period after the lockdown is lifted for owners whose free services, vehicle warranties and extended warranties are expiring during the lockdown. The company is also offering a special service package that includes emergency roadside assistance during the quarantine.
There are many automobile companies who are still silent and have not made any announcements yet like BMW, Mercedes, MG Motors, Mahindra and many more. It will be interesting to see if they honor customer warranties after the lockdown ends in the country.
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